Terms of Service

1. Acceptance of terms

By accessing or using Agent4Socials ("Service", "we," "us"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. We may update these terms from time to time; we will post the updated version on this page and update the "Last updated" date. Continued use after changes constitutes acceptance.

2. Description of service

Agent4Socials provides a platform that allows you to:

• Connect your social media accounts (Instagram, YouTube, TikTok, Facebook, X/Twitter, LinkedIn) via each platform's official authorization (OAuth).
• Schedule and publish posts (including captions, media, and hashtags) to one or more connected accounts from a single calendar and composer.
• View analytics (e.g. views, likes, comments, followers, subscribers) from your connected accounts in one dashboard.
• Use a unified inbox to view and reply to direct messages and conversations from Instagram, Facebook, and X.
• Set up automation: keyword-based comment auto-replies (including optional private/DM replies on Instagram) with configurable reply text per platform (Instagram, Facebook, X), and optional welcome or new-follower messages when someone messages or follows you.
• Use a hashtag pool to save and reuse hashtag sets, and an AI Assistant to set brand context and receive AI-suggested captions or content ideas.
• Apply white-label options (e.g. your logo and colors) where offered.

We do not guarantee uninterrupted availability. We may modify, suspend, or discontinue features with reasonable notice where practicable. The Service is provided "as is" subject to the disclaimers in Section 8.

3. Your obligations

You must use the Service in compliance with these terms and with each platform's terms and policies, including but not limited to: Meta (Facebook, Instagram), TikTok, Google (YouTube), X (Twitter), and LinkedIn. You are responsible for your account credentials, the content you post, and ensuring your use does not violate any applicable law or third-party rights.

You may not misuse the Service, attempt to gain unauthorized access, use it for spam or illegal activity, or configure automation (e.g. comment replies or welcome messages) in a way that violates any platform's policies. You are responsible for the keywords, reply text, and messages you set for comment and DM automation; we do not control how platforms treat automated replies and messaging, and you must comply with their rules (e.g. messaging windows, prohibited content).

4. Automation, quotas, fair use, and third-party limits

Certain features (including keyword-based comment auto-replies and related scheduled jobs) rely on automated calls to third-party platforms and are subject to technical limits on each run or request cycle. Without limitation, limits may include: the maximum number of posts with automation settings processed per run; how deeply we paginate comments or search results per post; the maximum number of automated replies sent per post target in a single run; intentional delays between API requests; and maximum execution time for serverless or background jobs. These limits protect service stability, reduce abuse risk, and help comply with platform rate and usage expectations. They are not a guarantee that any particular comment will receive a reply, that any volume of traffic will be handled in one run, or that automation will run on a schedule you expect if your deployment, cron configuration, or hosting plan does not invoke our endpoints as documented.

A non-binding summary of typical default limits is published at /help/automation. Operators may change limits via deployment environment variables or infrastructure changes. We may adjust defaults, quotas, or scheduling in our discretion to maintain the Service; we will update customer-facing documentation or these terms when practicable but you should not treat current numeric defaults as a contractual service level.

No service level for automation. We do not warrant uninterrupted automation, error-free delivery, minimum throughput, or that third-party APIs (Meta, X, or others) will remain available, unchanged, or sufficient for your use case. Platforms may throttle, block, revoke, or change access; tokens may expire; search or messaging endpoints may be unavailable depending on your app approval tier. Failures may appear only in logs or administrative responses rather than in-product notifications.

Your compliance. You are solely responsible for all keywords, reply templates, frequency, targeting, and the lawfulness of your automated interactions. You must comply with applicable law and each connected platform's terms, community standards, anti-spam rules, advertising and disclosure requirements, messaging windows (where applicable), and any rules governing bots or automated engagement. We provide software only; we do not review or approve your automations for legality or platform compliance.

Fair use and enforcement. Even when within technical quotas, we may delay, rate-limit, queue, or suspend automation (or your account) if we reasonably believe your use risks violating law or platform policies, degrades the Service for others, or is abusive, deceptive, or excessive. Nothing in published limits obliges us to permit use we consider harmful.

Third-party precedence. Where a platform's rules conflict with your desired automation behavior, the platform's rules control. You must not use the Service to circumvent platform restrictions or to send unsolicited or misleading messages.

5. Content and intellectual property

You retain ownership of content you create and post. By using the Service you grant us the limited rights necessary to operate the Service (e.g. sending your content to the platforms you connect, storing and processing it for scheduling, analytics, inbox, and automation). Our name, logo, and the Service's design and code remain our intellectual property. You may not copy, reverse-engineer, or misuse our branding or technology except as permitted by these terms.

6. Payment and cancellation

Paid plans are billed as described on the pricing page (monthly or yearly subscription). You may cancel at any time; access continues until the end of the current billing period. We do not provide refunds for partial periods. We may change pricing with advance notice. You are responsible for any applicable taxes.

7. Termination

We may suspend or terminate your access if you breach these terms or for other operational or legal reasons. You may stop using the Service at any time and delete your account. Sections that by their nature should survive (e.g. liability limits, dispute resolution, intellectual property) will survive termination.

8. Disclaimer of warranties

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not warrant that the Service will be error-free, uninterrupted, or that integrations with third-party platforms (Meta, TikTok, Google, X, LinkedIn) will always be available or function as expected. Your use of the Service and any reliance on automation, analytics, or platform features is at your own risk.

9. Limitation of liability

To the maximum extent permitted by law, Agent4Socials and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, revenue, or profits. Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the twelve months before the claim.

10. Contact

For questions about these terms, contact us at support@agent4socials.com or use the contact or support option in the app or on our website. For data deletion requests, see our Data Deletion page and Privacy Policy.

These terms are provided for contractual clarity between you and us. They are not legal advice for your situation or jurisdiction; consult qualified counsel if you need advice on compliance, advertising, or platform rules.